Return :Exchange Policy The Brown Eyed Girl. Boutique
Returns/Refund:
Thank you for shopping at TheBrowneyedGirl.Boutique
If you are unhappy with your purchase we are here to help.
Our products can be exchanged for in store credit with in 15 days of your package being delivered for any unworn / unwashed items. Once you have contacted us you must email us the tracking number with in 72 hours of us verifying your return. We do not offer refunds. Original shipping cost are NOT refunded. All items ending in .99 are deemed as final sale. For hygenic purposes, all jewelry is final sale.
To Be eligible for a return:
. Make sure your purchase was with in the last 15 days
. That you notified us with in 5 days of receiving your item.
.Product is in original packaging with tags unworn, unwashed.
.Unused or damaged
Products that do not meet this criteria will not be considered for return.
Ship back to
TheBrowneyedgirl.Boutique
592 Fairway Wingate
Clarksville Tn 37043
Please notify us within 5 days of receiving the item(s) in order for us to review your return. We will not accept returns after the 5th day period from which you received your item(s).
The customer is responsible for paying return shipping and sending the item(s) back to us in their original selling condition and will be subject to inspection. Once the item(s) are received from the customer upon inspection, then a refund (credit) will be issued . Shipping and handling is non-refundable.
EXCHANGE
Love it but need a different size? We will be happy to exchange as long as the item is in stock. Please include the filled out return form sent in your package along with a $7 payment.
DAMAGED ITEM:
If for some reason you receive a damaged item Notify us Immediately for assistance.This is vary rare as that each item is inspected prior to shipping to you.
SALE ITEMS:
Unfortunately sale items can not be refunded. Only Full price items.
Any questions contact us at
Thebrowneyed.girl @ yahoo.com
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thebrowneyed.girl@yahoo.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
Please Notify us item was purchased as a gift and please note shipping address as to where it should be shipped. We will gift wrap free of charge only when requested.
Shipping
To return your product, you should mail your product to: The Brown Eyed Girl 592
Fairway Wingate Dr. Clarksville Tn 37043
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 3 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.